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About Us This web site is owned and operated by Donexe Catering who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Donexe Catering
Donexe Manufacturers
Troon Industrial Area
First Floor
4 - 6 Clipper Road
LE4 9JE United Kingdom

Tel: 0116 350 0092
Fax 0116 350 0093

VAT Registration No: GB 974 7158 76

Name & Registered Office:
Troon Industrial Area
First Floor
Clipper Road
Company number: 06950863
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Credit and Debit cards. We do charge for all item beforel it is ready to ship. Backordered items are charged before they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling United Kindom
All orders totaling £100+ (excluding VAT) sent 2 to 3 business days FREE of charge
Special Next Day delivery is available

For delivery to the Highlands and Islands of Scotland, Republic of Ireland ,Northern Ireland, Isle of Man and the Channel Isles please allow 3 to 5 days
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 to 3 business days. International orders are generally received in under 10 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 350 0092 (International +44 0116 350 0092) or fax us on 0116 350 0093 or write to us at Clipper Road Leicester Leicestershire United Kingdom LE4 9JE United Kingdom
Privacy Policy Donexe Catering do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Donexe Catering
Donexe Manufacturers
Troon Industrial Area
First Floor
4 Clipper Road
LE4 9JE United Kingdom

Tel: 0116 350 0092
Fax:0116 350 0093

Refunds & Returns

Goods sold in the United Kingdom exclusively may be returned for a refund, exchange or replacement within 10 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a 30% restocking fee. Certain Goods cannot be returned for hygiene and integrity purposes.. Certain end-of-line or special -made-to-order Goods may also be non- returnable and will be indicated accordingly on the Donexe Catering website or catalogue.

Customers are responsible for the cost and risk of loss or damage when returning the goods

For orders not yet shipped Immediate refund will be issued
orders already delivered will be refunded up on receipt of goods from customer (subject to terms & conditiones above)

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

Credit Terms
Strictly net 30 days from the date of the invoice. Donexe Catering Limited may charge interest at 8% above the base rate on any amount not received by the due date.
The title of the goods remain with Donexe Catering Limited until the goods are paid for in full.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.